Reported by Richard Coffin

A new text option is available for Hydro One customers locally and across the province.

The utility announced a new feature that allows customers to report power outages by text.

Customers experiencing a power outage can text WATTS (92887) to Hydro One and they will receive updates on power outage restoration status and times.

“We are always listening to our customers and supporting their evolving needs by offering more choices, whether it is through increased account customization or new self-serve tools that make their lives easier,” says Jason Fitzsimmons, Chief Corporate Affairs and Customer Care Officer, Hydro One. “We’re in a digital age where consumers expect mobile self-serve tools available at their fingertips and we are proud to be the first electricity provider in Ontario to offer customers the option to report their outage to us by text.”

In a release, Hydro One says they continue to offer customers more choice through account customization along with the rollout of new features and easy to use self-serve tools, including updates on power outages and high usage notifications by text.