Aside from MPP Gilles Bisson, Timmins Mayor George Pirie has also gone to bat for people having problems with LifeLabs, the blood testing agency, and gotten some improvements from the company.

The mayor says part of the problem is because of social distancing requirements.  Compounding the issue of waiting outside were the new requirement to book an appointment online only… and a staff shortage.

“They’ve hired a new manage,” the mayor reports. “The staffing has increased from six to eight. There’ll be two people scheduled every five minutes.  They’ve extended the hours to 4:30.”

Until now, the office closed at 3:30pm.

Timmins Mayor George Pirie
(Bob McIntyre, staff)

The mayor says appointments can again be booked by phone.

As a local monopoly, Mayor Pirie says it rests entirely with LifeLabs to make sure it provides the service people expect and deserve.

“If the service isn’t sufficient, they have got to correct it,” he asserts. “They’ve got to hire the people. If the location is the wrong location, they’ve got to change the location. If it’s too small, then they’ve got to relocate it to another location.”

Pirie adds that delays are unacceptable, because when your doctor says you need a blood test, it’s usually urgent.